Can Airbus bring itself back around on a new approach to serve it markets and regain all that lost market share? Do they even have a plan to level the wings and gain some altitude or is it all down hill from here? One thing I have found is that any corporation suffering in the market place like Airbus is today must have customer service at the top of its lists of strategies to re-capture market share.

I fear they have not been thinking here and the below the breath talk in the industry confirms these suspicions, why? Well folks are barely satisfied and not all that happy. Why? Well could it be customer service has also taken a turn for the worst?

At the Boeing Corporation in their airline division it has been noticed that they have customer service awards all over their company and is hard to say who gave them these customer service awards, but it stands to reason that the reason they are plastered all over their business is to remind the employees that customer service is number one.